Shipping, Returns & Refunds Policy
Effective Date: July, 5th 2026
At Peptide Labs, we are committed to providing high quality research products and excellent customer service. Please read our Returns & Refunds Policy carefully before placing an order.
To read more on our Privacy Policy: https://peptidelabs.co.za/privacy-policy/
Returns
Due to the nature of our products, we do not generally accept returns once an order has been delivered.
A return may only be considered if:
- You received the incorrect product.
- The product arrived damaged during transit.
- The product has a manufacturing defect.
- The order was incomplete.
If you believe your order qualifies for a return, please contact us within 48 hours of delivery with your order number, photographs of the product and packaging, and a description of the issue.
All return requests are reviewed on a case by case basis.
Send us a WhatsApp: 076 471 9902
Refunds
Refunds may be issued where:
- We are unable to fulfil your order.
- A product is confirmed to be defective.
- An incorrect item was supplied.
- Your order was cancelled before dispatch.
Approved refunds will be processed using the original payment method where possible.
Please allow 5 to 10 business days for the refund to reflect, depending on your payment provider.Refunds may be issued where:
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong item, please notify us within 48 hours of receiving your parcel.
To assist with your claim, please include:
- Your order number
- Clear photographs of the product
- Photographs of the packaging
- A brief description of the issue
We will investigate the matter and arrange an appropriate resolution.
Order Cancellations
Orders may be cancelled before they have been processed or dispatched/shipped.
Once an order has been dispatched/shipped, it can no longer be cancelled.
If you need to cancel an order, please contact us as soon as possible.
Non-Returnable Items
For quality assurance and safety reasons, we cannot accept returns on products that have been:
- Opened
- Used
- Improperly stored after delivery
- Damaged through misuse or mishandling by the client.
Shipping Costs
Where a return is approved due to an error on our part, we will cover the reasonable return shipping costs.
If a return is approved for any other reason, the customer may be responsible for return shipping charges unless otherwise agreed.
Inspection of Returned Products
Where a return is authorised, products will be inspected upon receipt before any refund or replacement is approved.
We reserve the right to decline a refund if the returned product does not meet the conditions of this policy.
Limitation of Liability
Our liability is limited to the replacement of the affected product or the refund of the purchase price, where applicable.
We are not responsible for delays caused by courier services, incorrect delivery information supplied by the customer, or circumstances beyond our reasonable control.
CONTACT US
If you have any questions regarding this Returns & Refunds Policy or need assistance with a return, please contact us.
Peptide Labs
- Email:
- Phone: +27 76 471 9902
- Website: www.peptidelabs.co.za
Disclaimer: All products supplied by Peptide Labs are intended strictly for laboratory and research purposes only. Customers are responsible for ensuring that products are purchased and used in accordance with all applicable laws, regulations, and our Terms & Conditions.