Privacy Policy

Effective Date: July, 5th 2026

Peptide Labs respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store, disclose and protect personal information when you visit www.peptidelabs.co.za, purchase products from us, create an account, contact us or otherwise interact with Peptide Labs.

We process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) and other applicable South African laws.

To read more on our Refunds and Return Policy: https://peptidelabs.co.za/refund-return-policy/

Who we are

Our website address is: www.peptidelabs.co.za.

Peptide Labs is a South African online retailer supplying peptide and related research products, with courier delivery available throughout South Africa.

For privacy-related enquiries, you may contact Peptide Labs through our website contact page or by calling or sending a WhatsApp to:

076 471 9902

WHAT PERSONAL INFORMATION WE COLLECT

Depending on how you use our website, we may collect information including:

  • Your name and surname
  • Email address
  • Telephone or mobile number
  • Billing address
  • Delivery address
  • Account username and account information
  • Products ordered and order history
  • Order and transaction information
  • Payment status and payment-related information
  • Courier and delivery information
  • IP address
  • Browser and device information
  • Website activity and interaction data
  • Information submitted through our contact or enquiry forms
  • Your preferred method of contact
  • Communications sent to us by email, telephone or WhatsApp
  • Any other information you voluntarily provide to us

Our website enquiry forms currently request information including a customer’s name, telephone number, email address, preferred contact method and message.

If you voluntarily provide information concerning your health or other sensitive matters in an enquiry, that information may constitute special personal information under POPIA. We will only process such information where permitted by law and where reasonably necessary for the purpose for which it was provided.

HOW WE COLLECT YOUR INFORMATION

We may collect personal information when you:

  • Visit or browse our website
  • Purchase a product
  • Add products to your cart
  • Proceed through checkout
  • Create or manage an account
  • Contact us through a website form
  • Contact us by telephone, WhatsApp or email
  • Request assistance with an order
  • Subscribe to marketing communications
  • Interact with our website, advertisements or social media
  • Communicate with our customer service team

Certain technical information may also be collected automatically through cookies, server logs and similar technologies.

HOW WE USE YOUR INFORMATION

We may use personal information to:

  • Process and fulfil orders
  • Receive and confirm payments
  • Deliver products
  • Provide order and courier tracking
  • Communicate regarding an order
  • Respond to enquiries
  • Provide customer support
  • Create and administer customer accounts
  • Detect fraudulent or suspicious transactions
  • Maintain the security and operation of our website
  • Maintain accounting and transaction records
  • Comply with legal, regulatory and tax obligations
  • Improve our website, products and customer experience
  • Analyse website usage and performance
  • Send marketing communications where you have consented or where otherwise permitted by law
  • Protect our legal rights and the rights of our customers

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law.

ORDERS, CHECKOUT AND PAYMENTS

When you place an order, we collect information necessary to process the transaction. This may include your name, contact details, billing information, delivery address, products purchased and order information.

Payment transactions may be processed by third-party payment service providers.

Where card or banking information is entered directly into a third-party payment gateway, Peptide Labs does not ordinarily receive or store your complete card information. The payment provider processes that information according to its own security and privacy procedures.

We may retain transaction references, payment status and other information necessary to confirm and administer your order.

DELIVERY AND COURIER SERVICES

Peptide Labs provides nationwide courier delivery within South Africa.

To deliver your order, relevant information may be provided to courier or logistics providers. This may include:

  • Your name
  • Delivery address
  • Telephone number
  • Email address
  • Order or tracking reference
  • Information reasonably necessary to complete delivery

Courier providers may process this information according to their own privacy policies.

We only provide information that is reasonably necessary to arrange and complete delivery.

CONTACT FORMS, EMAIL AND WHATSAPP

When you contact Peptide Labs through our website, email, telephone or WhatsApp, we may retain the information you provide so that we can respond to your enquiry and maintain appropriate customer-service records.

If you choose WhatsApp as your preferred communication method, information exchanged through WhatsApp may also be processed by WhatsApp and its associated service providers according to their own privacy terms.

Please avoid sending unnecessary confidential, medical or highly sensitive information through general contact forms or messaging services.

COMMENTS

If commenting functionality is enabled and visitors leave comments on the website, we may collect the information entered into the comments form together with the visitor’s IP address and browser information to assist with spam detection and website security.

Comments may be checked through an automated spam detection service.

If comments are not enabled on the website, this section will generally not apply.

MEDIA

If you upload images or other files to the website, you should avoid uploading files containing embedded location information such as EXIF GPS data.

Depending on the file and how it is displayed, visitors may potentially be able to download or extract embedded metadata.

COOKIES

Peptide Labs may use cookies and similar technologies to operate the website and improve your browsing and shopping experience.

Cookies may be used for purposes including:

  • Remembering items in your shopping cart
  • Maintaining login sessions
  • Remembering account preferences
  • Processing checkout sessions
  • Website functionality
  • Website security
  • Fraud prevention
  • Remembering cookie preferences
  • Website analytics
  • Measuring website performance
  • Advertising or marketing, where applicable

Some cookies are necessary for the website and online store to operate properly.

Other cookies, including analytics or marketing cookies, may be subject to consent where required.

You can control or delete cookies through your browser settings. Disabling certain cookies may affect the operation of parts of the website, including shopping cart, login or checkout functionality.

EMBEDDED CONTENT FROM OTHER WEBSITES

Pages on this website may include embedded content such as videos, maps, images, social media content, articles or other external resources.

Embedded content from another website generally behaves in the same way as if you visited that website directly.

Those third-party websites may collect information about you, use cookies, employ tracking technologies and monitor your interaction with their content.

Peptide Labs does not control the privacy practices of independent third-party websites.

WHO WE SHARE YOUR DATA WITH

We may disclose limited personal information to third parties where reasonably necessary to operate our business and provide our services.

These parties may include:

  • Website hosting providers
  • Website and e-commerce service providers
  • Payment processors
  • Banks and financial institutions
  • Courier and logistics providers
  • Email service providers
  • Communication providers
  • Website analytics providers
  • Spam and fraud prevention services
  • IT and website support providers
  • Accountants, auditors, lawyers or other professional advisers
  • Government departments, regulators, law-enforcement agencies or courts where disclosure is required by law

Third-party service providers should only receive information reasonably required for the services they provide.

Where a service provider processes personal information on our behalf, we take reasonable steps to ensure appropriate protection of that information.

MARKETING COMMUNICATIONS

Where permitted by law, Peptide Labs may send information about products, promotions, new products or other relevant updates.

Where consent is required, marketing communications will only be sent after appropriate consent has been obtained.

You may unsubscribe from electronic marketing communications at any time by using the unsubscribe facility provided in the communication or by contacting us.

Unsubscribing from marketing will not prevent us from sending essential communications relating to an existing order, transaction or customer-service enquiry.

HOW LONG WE RETAIN YOUR DATA

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected or for a period required or permitted by law.

For example, certain information relating to purchases, invoices, payments and accounting records may need to be retained in accordance with tax, accounting or other legal requirements.

Customer account information may be retained while an account remains active.

Enquiry and customer-service information may be retained for a reasonable period to allow us to provide assistance, maintain appropriate records and resolve disputes.

When personal information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal requirements.

WHAT RIGHTS YOU HAVE OVER YOUR DATA

Subject to POPIA and other applicable laws, you may have the right to:

  • Ask whether we hold personal information about you
  • Request access to your personal information
  • Request correction of inaccurate or incomplete information
  • Request deletion or destruction of personal information where legally permitted
  • Object to certain processing of your personal information
  • Withdraw consent where processing is based on consent
  • Object to direct marketing
  • Lodge a complaint regarding the processing of your personal information

POPIA specifically establishes rights and remedies for individuals regarding the processing of their personal information.

We may need to verify your identity before providing access to or making changes to personal information.

Some information cannot immediately be deleted where we are legally required to retain it or where it is necessary for the establishment, exercise or defence of legal rights.

WHERE YOUR DATA IS SENT

Peptide Labs operates in South Africa, but some technology providers, hosting infrastructure, communication services, analytics services or other third-party providers may process or store information outside South Africa.

Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer is permitted under POPIA and that appropriate safeguards are in place.

The laws of another country may differ from South African privacy laws.

HOW WE PROTECT YOUR INFORMATION

We take reasonable technical and organisational measures to protect personal information against:

  • Loss
  • Unauthorised access
  • Unlawful processing
  • Alteration
  • Disclosure
  • Destruction
  • Misuse

Security measures may include access controls, password protection, secure website connections, website security measures, software updates and restrictions on access to customer information.

No electronic transmission or storage system can be guaranteed to be completely secure. We therefore cannot guarantee absolute security, but we take reasonable steps to protect information under our control.

CHILDREN’S PERSONAL INFORMATION

Our products and services are not directed at children.

We do not knowingly intend to collect personal information from children without the consent of a competent person or another lawful basis permitted under POPIA.

If we become aware that children’s personal information has been collected unlawfully, we will take appropriate steps to address the matter.

CONTACT US

If you have questions about this Privacy Policy, would like to exercise your privacy rights or believe that your personal information has been handled incorrectly, please contact Peptide Labs.

Website: www.peptidelabs.co.za
Telephone / WhatsApp: 076 471 9902
Contact page: Visit the Peptide Labs Contact page

You may also lodge a complaint with the Information Regulator of South Africa if you believe that your personal information has been processed in contravention of POPIA. The Information Regulator is the South African authority responsible for enforcing POPIA.